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ABOUT DANIEL

How big is daniel?

Daniel currently comes in one size and is 9.5 inches tall.

How much does daniel weigh?

Daniel weighs 14.3 ounces when empty.

What is daniel made of?

He is made of BPA, and phthalate-free, FDA-approved materials. The bottle is made of borosilicate glass, the silicone sleeve is made of recyclable silicone, and the cap is made of recyclable, food-grade polypropylene plastic.

How much liquid can daniel hold?

Daniel will happily keep you hydrated with 20 ounces at a time.

REPLACEMENTS & RETURNS

Does daniel have a warranty?

Daniel is strong, but he’s still made out of breakable glass. We know that accidents happen, so daniel has a warranty. If the worst should happen to daniel within 90 days, send us an email with pictures of his shattered bits and we’ll send you a full replacement or refund. Unfortunately, we can’t cover the costs of shipping for a replacement.

I don’t think daniel is for me. How do I get a refund?

Making our customers happy is our number one goal, but sometimes it’s just not meant to be. If you and daniel aren’t vibing, get in touch with us within 14 days of receiving your purchase for a full refund. Please email us at daniel@mydanielglass.com if you want to return your bottle(s) within this time period.

CARING FOR DANIEL

How do I clean daniel?

Daniel can be cleaned in the dishwasher or hand-cleaned with warm soapy water and gentle hands. The silicone sleeve is dishwasher-safe and does not have to be removed before putting in the dishwasher. We recommend taking the sleeve off for a more thorough clean, though.

Is daniel dishwasher safe?

Daniel hates chores too, so yes. He is dishwasher safe, ready and eager. See above answer for cleaning instructions.

Can daniel’s silicone sleeve be removed easily?

Of course, we thought of everything! Push the bottle up through the hole in the bottom of the sleeve and the bottle will slide right out. Easy Peasy.

Can I put daniel in the freezer or microwave?

Daniel wasn’t made to withstand extreme temperatures (neither hot nor cold). Do not put daniel in the freezer or the microwave, as doing so may spell out the end for him. Unfortunately, we don’t honor refunds if you don’t take good care of him.

Can I put hot liquids in daniel?

Daniel only prefers your hotness. Although borosilicate glass can withstand higher temperatures than other glass, he was not meant to withstand extreme temperature changes, so we don’t recommend putting hot liquids in him. Extreme temperature changes (hot or cold) can cause the bottle to break.

SHIPPING

What are your shipping options?

We use United States Post Service (USPS) Priority Mail to ship our packages.

Do you ship internationally?

We currently ship to Canada and the UK. Daniel loves traveling so we’re working on bringing him to babes everywhere. If you're located outside of the United States and want to purchase daniel, please email us at daniel@mydanielglass.com.

When will daniel arrive?

Shipping times will vary depending on where you're located. We will ship your package out within 1-2 business days after your order. Typically, orders will arrive in 3-5 days after they have been shipped.

I think the postman lost daniel – what do I do?

Don’t worry, we’ll find him for you. Please email us at daniel@mydanielglass.com with your order number and we’ll make sure you receive daniel.

My order was damaged during shipping. What should I do?

Please contact us at daniel@mydanielglass.com. Please include your order number and a description of the damage, as well as, any picture(s) of the damage.

ORDERING

What payment types do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, American Express). We also accept PayPal, which also accepts all major credit cards.

Daniel is sold out in the color that I want. Will you be restocking it?

Maybe. Some of our bottles are limited edition. This means that once they are sold out, they’re gone forever. So get in quick!

Are caps and bottles available separately?

At this time, we currently don’t have them available for purchase separately. If you’re in need of another bottle or cap, please email us at daniel@mydanielglass.com and we’ll be able help you out.

How do I cancel my order?

Changed your mind? No biggie. If you decide you want to cancel your order, please email us at daniel@mydanielglass.com as soon as possible, as most shipments are sent out within 1 business day. If your order has already shipped, we can’t cancel your order. We can refund your order, but not the cost of shipping the bottle back to us.

DANIEL VS. PLASTIC POLLUTION

How do you prevent plastic pollution?

Reusing one daniel glass bottle will keep more than 240 plastic bottles out of our oceans and landfills every year.

How do you help clean the oceans?

Daniel glass donates 10% of its net profit to help clean the oceans through charitable organizations.

How does daniel help me?

Because he's glass, daniel doesn't contain any nasty toxins like BPA and phthalates. Also, buying a daniel glass bottle will aid in the clean up of our oceans and prevent more plastic waste so you, and future generations, can enjoy them for generations to come.

STILL HAVE QUESTIONS?

If your question(s) wasn't answered, send us an email us daniel@mydanielglass.com.

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